RESOURCES

Executive Coaching

Employees as Customers

In order to create positive customer experiences, organizations must ensure that company values and leadership are evident in every interaction. When I say the word customer, you may be thinking of the people who buy things from a company. Yes, and I view customers as even more than that.  You see, the word customer in…
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Break the Cycle

History has been on my mind this past week with death of Queen Elizabeth II and the anniversary of the signing of the United States Constitution.  In her first televised address, Queen Elizabeth II said, “Today things are very different. I cannot lead you into battle, I do not give you laws or administer justice…
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It’s Never Too Late to “Bring You”

Every Thursday, from October to May, the 50-person Gulf Coast Banjo Society plays a 2 ½-hour concert for free in Venice, FL. Not only is it amazing that they have done this for 33 years; but also, that the average age of the musicians is at least 80. One of the banjo players is 97…
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Coaching Over Feedback

Sometimes feedback can be misused. When it’s used to make the feedback giver feel right, it will not likely sit well with the receiver. “May I offer you some feedback?” Those words are harmony to some ears and discord to others. Even when you are open to it, their words can trigger—in a nanosecond—a reaction…
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Take the Step

I have been having a lot of conversations about fear lately and how to move past it. I’m resurfacing a blog I wrote a while back on the topic to share this week. Lessons often come to me when I’m playing, and that’s how this one came to me. Last week I found myself in…
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The Impact of Avoiding Conflict

Recently working with a couple of my clients on the topic of conflict reminded me of the blog I wrote a couple of years ago. Thought I’d share again. I don’t like conflict may not be the words many people say aloud; however, they’re often the words that can drive a variety of behaviors: passive-aggressive…
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Recognizing All Parts Played

Now more than ever, we are part of an increasingly larger network of people, which beckons for crystal clarity on the roles we play. Who is the star of the show at work or in life, the person taking on a heroic role? You may know someone playing this role, or maybe it is you.…
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What?

I’ve recently started reading High Conflict: Why We Get Trapped and How We Get Out by Amanda Ripley. It’s a topic that resonates with me right now.  So many of the conversations that I’m noticing are us vs them, and I’m seeking to understand how we get back to exchanging thoughts and ideas with one…
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Strong Roots

Three weeks ago, I trekked to a town in Minnesota – population 345 – to reconnect with some of my dad’s mother’s family members. We get together every 10 years, so it’s no surprise that many make the effort to travel from points across the country for the three-day event. From the eight children of…
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Avoiding Group Blink

As we act faster than ever just to stay on top of everything these days, it’s so important to remember that silence does not necessarily mean alignment. You may have personally experienced this: Your team leader shares a vision, and you are secretly uncomfortable with it or have different ideas. Yet despite your internal gut…
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