Posts by Jennifer McEwen

Employees as Customers

I love helping companies link organizational culture and business results. I get to help people do more by building their leadership. And I get really jazzed about also helping organizations create positive customer experiences. When I say the word customer, you may be thinking of the people who buy things from a company. Yes, and…

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Choosing Community

With the Thanksgiving holiday this week, I have turkey on my brain…and stuffing, mashed potatoes, and a little pumpkin pie to go with my whipped cream! And…community, as I am spending the week with my family this year. There’s a reason many people don’t dine alone at Thanksgiving: they want to share gratitude with others.…

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Coaching Over Feedback

“May I offer you some feedback?” Those words are harmony to some ears and discord to others. Even when you are open to it, their words can trigger—in a nanosecond—a reaction of (imagine a computer voice): DOES NOT COMPUTE!! DOES NOT COMPUTE!! Our brain instantly recognizes the difference with our own self-view, be it subtle…

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It’s Clear When We’re Not Transparent

When I am not transparent and open with others—whether at home or work—it doesn’t feel right. When others are not seemingly open with me, I tend to feel a little anxious. My father’s ill health has me thinking recently about families and how they communicate. There are families that share just about everything, those that…

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Iron Mask Not Required

An executive leadership team I supported was entrenched in a conversation about vulnerability. One member said, “I’m not big on being vulnerable, but I do my best to be authentic.” It hit me then: We should always be authentic, and vulnerability should neither be a goal nor something for which we aim. But sometimes, it…

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You’ve Got More Than You Know

Why do some executives operate in an abundance mindset while others seem to have a scarcity mindset? Like tree leaves gasping for air and grappling for sun, perhaps the level of competition in business has us striving to secure–or even grow–our position in that dense forest of rivalry. When we perceive competition for power, resources,…

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But I Still Haven’t Found What I’m Looking For

Have you ever stayed in a situation you wish you would have left sooner? Perhaps it was a large commitment like a job, or a short interaction like a customer service phone call to obtain information. You might not necessarily regard your stick-to-itiveness as loyalty on your part…rather, you were holding out hope for something…

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Recognizing All Parts Played

Who is the star of the show at work or in life, the person taking on a heroic role? You may know someone playing this role, or maybe it is you. This person feels the world is their oyster. Being a hero can feel glorious at times and, at other times, it can feel lonely.…

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Conversations with Integrity

In recent weeks, my husband Perry and I have had more conversations than normal. When all was “right” with the world—or so we mistakenly thought—things were fairly quiet in Jenuwin Perrydise, the name we affectionately call our humble abode. However, lately we have been engrossed in dialogue about injustice and our future. We wonder what…

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The Buzz of Leadership

Do as I say, not as I do…that is the sound of integrity missing, not showing up where it is needed. Right now, there are numerous examples of this (masks, murders, and mayhem). In contrast, Spring in the Northern Hemisphere has me seeing buzzing bees and floral blooms everywhere. This time of ‘awakening’ offers many…

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